PARTIES TO THE AGREEMENT
STRABON CAPPADOCIA TRAVEL AGENCY
(hereinafter referred to as the AGENCY) and the service recipient (hereinafter referred to as the CONSUMER) have signed a service contract between them by approving this contract.
SUBJECT OF THE AGREEMENT
The subject of this agreement includes the rights and obligations of the parties regarding the sale and performance of hotel reservation services sold by the Agency to the Consumer, in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts – Application Principles and Procedures.
GENERAL TERMS
The Consumer acknowledges and declares that they have been informed by the Agency, in a clear, understandable, and internet-compatible manner, about the Agency’s name, title, address, phone and other contact information, the basic characteristics of the service subject to sale including the sales price including taxes, payment methods, etc., all pre-information about the service subject to sale, the right of withdrawal and how to exercise it, official authorities to whom complaints and objections can be made, etc. The Consumer confirms and declares that they have confirmed this pre-information electronically and/or by phone or email and subsequently approved the reservation and contract according to the provisions of this contract. The Consumer accepts the information and documentation regarding the reservation made through the online system and the subsequent mail and SMS notifications to be sent by the Agency.
Consumers who participate in the service without signing the contract are deemed to have accepted the contract terms by approving this contract on behalf of the Consumer they have authorized. The Agency reserves the right to recourse against other Consumers. If someone other than the Consumer uses the contracted service, the Agency is not responsible for the refusal of service by that person. If the Consumer’s credit card is used unlawfully or unlawfully by unauthorized persons after the service has been performed, and as a result, the bank or financial institution does not pay the service fee to the Agency, the Consumer is liable for compensating for any damages incurred.
MUTUAL RIGHTS AND OBLIGATIONS
The Agency must fulfill its obligations within the agreed period and is obligated to notify the Consumer of any possible cancellations as soon as possible. If the Consumer does not accept the service due to it being defective, they must immediately notify the Agency and the accommodation facility in writing. Otherwise, the Consumer is considered to have accepted the service. If the accommodation facility is not ready or unable to provide the service as specified, the responsibility lies with the accommodation facility, and the Agency is not liable. In such cases, the Agency has the right to accommodate the Consumer in a facility of the same standard or a higher category. If the Consumer does not accept such a change, they have the right to request a refund of the amount paid for the reservation but cannot claim any compensation from the Agency. In case of force majeure preventing the contract from being fulfilled, the party affected must immediately notify the other party in writing. If the Consumer requests cancellation in the presence of force majeure, the Agency is obligated to refund the amount paid by the Consumer or received from the person or organization to whom the service was sold or mediated. The Agency cannot be held responsible for the refund of amounts it has not received. In cases of liability on the part of the Agency, the Consumer may compensate for changes against them according to the TÜRSAB Nevşehir Schedule by refunding the fee or service, or by providing additional or alternative services during the service. The acceptance and use of additional or alternative services by the Consumer negate their rights to refunds and compensation.
Cancellation, Waiver, and Changes
The Agency may cancel the contract in case of force majeure or situations arising from service providers, hotels, or third parties that prevent the service from starting or continuing, despite all necessary care being taken. In such cases, the Consumer is not entitled to compensation, and the Agency will refund the Consumer for any unused services. If the Consumer misses the start of the service and does not notify the Agency in writing within 24 hours that they will accept the service later, the Agency has the right to cancel all reservations made on behalf of the Consumer after 24 hours. In such cancellations, no refund will be made to the Consumer. The Agency may partially or completely cancel the services announced or recorded by it up to 7 days before the start of the service. If the Consumer does not accept these changes and cancellations, they have the right to cancel their reservation and receive a full refund within 10 days. If the Consumer cancels the contract 7 days before the start of the service, they agree to pay 35% of the service fee as cancellation compensation, and if it is less than 7 days, they agree to pay the full amount. Changes in the date constitute a cancellation, and the prices at the time of the change apply.
Right of Withdrawal
The Customer has the right to withdraw from the contract within 7 (seven) days from the date this contract becomes effective for the provision of the service to them or the person they indicate. To exercise the right of withdrawal, it is mandatory to notify the Agency in writing by fax, email within this period. In case of exercising this right, the original invoice of the service provided to the Consumer or the third party, and the originals of the Tour Registration Forms, must be delivered to the Agency. Within 7 days following the receipt of these documents, the service fee will be refunded to the Consumer. If the original invoice is not sent, VAT and any other legal obligations cannot be refunded. The right of withdrawal cannot be exercised for services purchased with promotional offers or early booking opportunities.
Confidentiality
The information provided by the Consumer to the Agency for payment purposes and stated in this contract will not be shared with third parties by the Agency except in cases of administrative/legal obligations. Credit card information is used only to securely transmit to the relevant banks during the collection process to obtain authorization and is not stored under any circumstances. All information related to credit cards is deleted from the system after authorization.
OTHER PROVISIONS
In matters not specified in this contract, the provisions of Law No. 1618, Law No. 4077 on Consumer Protection, IATA, IHA, UFTAA Convention, Civil Code, Commercial Code, international agreements Turkey is a party to, and the Regulations, Directives, and Notifications issued accordingly, as well as the provisions of the TÜRSAB Nevşehir Schedule, shall apply. Istanbul Anatolian Courts and Execution Offices are authorized to resolve disputes arising from the implementation of this contract. Consumers, by purchasing this hotel reservation contract through mail order, virtual POS, transfer, or EFT, even if they cannot sign it for any reason, have learned about and agreed to the terms of this contract through catalogs, websites, or announcements and have accepted and committed to the terms of this hotel reservation contract.
Best regards,
STRABON CAPPADOCIA TRAVEL AGENCY
