• +90 539 222 73 54
• info@cappadociatravel.com.tr

• Contact

Refund & Cancellation

1. Cancellation Policy Overview:

• All cancellations must be made in accordance with the terms and conditions outlined in the original booking agreement.
• Customers are encouraged to review the cancellation policy specific to their booking, as it may vary based on the type of travel package or service.
• All cancellations must be done before 24 hours of each activity. 

2. How to Request a cancellation:

• Cancellation requests must be submitted in writing via email or phone call to Agency.

Mail: info@cappadociatravel.com.tr
Phone: +90 539 222 7354

• Include the following details in your cancellation request:
  • Full Name
  • Chosen Service
  • Booking Reference Number
  • Contact Information

3. Cancellation Fees:

• Cancellation fees may apply based on the proximity to the departure date and the type of travel service.
• Customers will be informed of any applicable cancellation fees at the time of booking.
• If cancellation is not made 24 hours in advance, no refund will be made.
• Exceptions may be made for extenuating circumstances, subject to review.

4. Refund Process:

• Refunds, if applicable, will be processed according to the original method of payment.
• Refund timelines may vary based on the payment provider and banking institution.
• Customers will receive confirmation of their cancellation and refund status via email.

5. Changes and Modifications:

• Customers may have the option to modify their booking instead of canceling, subject to availability and any associated fees.
• Modification requests should also be submitted in writing via email or through our customer portal.

6. Contact Information:

• For cancellation inquiries or assistance, please contact our customer support team:
  • Phone: +90 539 222 7354
  • Email: info@cappadociatravel.com.tr
  • Office Hours: 09:00 am – 05:00 pm 

7. Additional Notes:

• It is recommended that customers review their travel insurance policy, as it may cover certain cancellation scenarios.
• Last-minute cancellations due to unforeseen circumstances will be handled on a case-by-case basis with a focus on customer satisfaction.